What is QWSTN and
Why Subscribe ?

QWSTN.com is a privately and personally funded social enterprise. Qwstn.com is a resource for help to resolve issues with all that is related to computing and your digital devices. It was founded in 2021 by Zee, who has 25 years of IT consultation and support experience, for corporates and homes, under his belt. The pandemic delayed its launch and the recent death of his father pushed the launch date further behind.

His motivation to set up QWSTN.com can be best described by his brief self-description below in his LinkedIn profile picture, which reads:
Technopreneur, Social Entrepreneur, Minimalist, Believer in being Generously Kind, Advocate for Life-Long Learning and Active Ageing, Solver of IT problems.

Zee is also a volunteer in Singapore as a Silver Infocomm Wellness Ambassador (SIWA) - a role where he guides and inspires seniors to adopt a digital lifestyle and helps make technology less intimidating.

Other than running his own IT support company (taliamagic.com), he also splits his time promoting the activation of our own self-healing superpower at his hydrotherapy centre (shirukistudio.com), another social enterprise born out of him using massaging water bubbles to manage his multiple slipped disc condition in his lower back (L1, L2, L3, L4, L5). He has returned to running, cycling, swimming and playing squash because of hydrotherapy.

QWSTN.com will bring individual based support in the style of corporate helpdesk, to a wider population of digital device users, and accessible by WhatsApp messaging, Email and via the Portal itself .

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With the pandemic giving a boost to the work-from-home culture and the rise in the numbers of home offices, corporate IT support will no more emphasise the need for in-house IT staff. As corporate networks (with the in-house server/client model) begin to dwindle in numbers, collaboration using cloud resources increases, and more staff working remotely, focus will be shifted to dealing with issues one-on-one on a per device level, rather than fixing problems in the context of the individual's device being part of an entire corporate system.

Added to this is our liaison service, which focuses on helping endusers interface with digitally based processes (eg. online booking and application forms that may be hard to navigate) and communicate with IT service providers (eg. cloud services provider, web and email hosts, domain registrars) to iron out problems and implement solutions, without the need for them to make sense of all the IT jargon.

When you subscribe, you get to enjoy discounted or complimentary one-on-one support and get quicker responses from us. You are also helping to support the community of IT savvy individuals who contribute their knowledge to solving your problems.

QWSTN is not an acronym. It is our alternate spelling of the word "QUESTION".

What inspired the idea for QWSTN was our founder’s own experience seeing his ageing parents gradually lose their ability to cope with the fast pace of changes in technology and increasing difficulty co-existing with the digital world, as they both descend into dementia.

QWSTN's objectives other than providing digital support to our seniors in a rapidly greying world population, is helping people make sense of support from other tech-companies who may be using jargon in their communications, leaving their clients confused.

We also hope to reach out to individuals working remotely, who may have no physical access to help in any shape or form.

Additionally, we want this passion project to push for sustainable practices among the masses, and emphasize the importance of stretching the use of devices instead of upgrading unnecessarily to "the latest and the greatest”. The year-on-year increase in global electronic waste is very much fuelled by the irresponsible behaviour of big corporations marketing the adoption of their latest iteration of products.

Other push factors were…

a) To provide easily accessible crowdsourced solutions to day-to-day computing issues.

b) To provide work for the many IT professionals who have lost their jobs and are looking for a side gig to keep their skills in check, even while working in different industries and sectors just to put food on the table.

The crowdsourced solutions will initially come from QWSTN's team of IT professionals with more than 60 years of combined experience in corporate-level, critical IT support and help desk services.

As QWSTN grows, this team will include a community of IT-savvy talents and local partners in countries with increasing subscribers.

Mission Statements

QWSTN will form the bridge that connects the tech-savvy and those among us who are not able to cope with the fast pace of technological advancements.

QWSTN will be the platform for us to work together in navigating the challenges presented by the ubiquitous digital landscape - the backdrop of our day-to-day life.

QWSTN will provide a simple way to allow everyone to seek help when overwhelmed - via Email or WhatsApp messaging.

QWSTN will be the very accessible digital support resource that the world, now and in the future, needs.

Why subscribe?

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When you subscribe, you will be developing your own technical skills, while helping a community

Your subscription payment will go towards financially supporting and motivating a community of talents in Singapore and eventually, worldwide, who will form the experts in QWSTN.

Members of this community are capable but not given the opportunity to soar in their roles or have them taken away because of corporate re-structuring. Let us not forget those who are well-skilled but were discriminated due to their physical disabilities.

QWSTN aims to give their talents a new lease of life and with your support and help, we can.

Easily Reached, 24/7

Rest assured that when you face issues, we can be reached through the support portal or by email, 24 hours a day, 7 days a week, though our human responses are 9/6 (9am-6pm, GMT+8, Except Sundays)

Save money and the environment when you investigate before you escalate

Once we are done remotely diagnosing your problem, and possibly resolving it, you, and the environment, may not need to pay the high cost of calling an IT technician to your home/office nor foot the cost of packing your device up and driving to the nearest IT outpost to seek help.

Get help at many levels

From consultant to technician level, we have multi disciplined IT expertise at QWSTN.

Ask us anything beyond just computer problems, and we will be happy to offer advice and pointers within the scope of IT.

Access to knowledge

You will be able to access our database of common problems, so you can save on your tickets’ quota, and try your hand at fixing your own problem.

This self-troubleshooting will be a risk-free undertaking as you would have us on standby to help you if things go south.